Dennis G.

Ive used WorldSIM for a couple of years, and my most recent experiences cause me to downgrade my rating from uneven to poor and recommendation from try it at your own risk to avoid.

I recently took a trip to Tanzania and hoped my WorldSIM would provide data services while there. Unfortunately, it failed to cooperate. I received some WorldSIM messages, but was unable to connect to the internet. I also tried during our layover in Amsterdam on the way home with identical results.

Nevertheless, I was somehow consuming data and charged for it! I dialed customer service once, realized it would be an extremely expensive call and terminated after one ring, before I was connected. I was charged $1.54 for that. Once I was home, I used their cumbersome online support system to ask for help solving the problem. I took the time to detail every step Id taken, every setting Id made trying to get their product to work. Since I received no benefit and wasted precious time during an expensive trip trying to use my WorldSIM, I also requested that the charges made be reimbursed.

In 3 of 4 aggravating attempts, I got absolutely no response to my technical inquiry. The agents didnt bother to read and address my issue. From the punctuation and spelling errors, they are clearly outsourcing their customer service, and English is a challenge for those responding. Some of the responses included, you have used data this is the reason you are charged, you can check your each usage by login your account. There is not any issue we found, you have successfully used data, everything is fine from our end. We checked your account and found many data session, that is why you got charged and I want to extend my sincerest apologies for the negative experience that you had with us however as i checked on 25-Feb-18 06:51:52 you got charge of $1.54 beacuase you made a call to customer service it is chargeable call that the reason you charged.

Not only do they have an extraordinarily finicky product, and that is putting it in a charitable way,
I dealt with the insanity of them treating my requests for technical support as billing inquiries and focusing on the charges. I had to beg them to read the entire thread, explained again that I did not successfully use data, and repeatedly ask why if everything is fine I was unable to connect to the internet in multiple countries using WorldSIM preferred operators using their instructions and an unlocked phone that works fine with my normal domestic data plan.

Part of the problem with WorldSIM is that they do not provide clear instructions detailing the steps needed to make their product work, so its easy to go wrong. The printed instructions that came with their product, the (limited) responses to technical inquiries Ive made, and information I found searching their website are not in agreement.