Dennis S.

Airbnb's website collected a lot of personal info from me, but then cancelled my reservation at the last minute, stating that it was not legitamate.

This was my first and only experience with and airbnb, and it will certainly be my last. Let me assure you that this is an insult and a major inconvenience. I am a legitimate person with a legitimate reservation!

I have repeatedly attempted to contact customer service, and received no answers!

Airbnb's inconsiderate treatment of me as a customer is unacceptable. This site is a DATA GRAB, collecting a great deal of personal info. Regardless of whatever policy they may have that justifies such decisions, it is a scam. Ultimately, we as customers, need to expose all of airbnb's actions and the end results to social media and travel review blogs.

The end result is that airbnb has ruined our travel plans and refused attempts to resolve this matter.