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Worst support ever. Respond the next day without any solutions. Changed my flight destination to another country without my agreement while another options I've found easily. And the worst I cannot speak with airlines directly because I have paid to "travel agent" who gives a $#*! on their customers.
Tip for consumers:
Change destination without my permission
Products used:
Flight ticket
Denys P.'s review of Trip.com earned 14 Very Helpful votes
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Hello Denys P.
Thank you for your feedback. I apologize for any inconvenience you experienced when the flight change happened. Please understand that this is not the experience we want you to have from us. We want to make it easier for our customers and We put great importance on the quality of our services and the satisfaction of our customers. Could your please provide your 11 digits number for further assistance? Please send your booking details and contact info to en_servicemanager@trip.com, we would greatly appreciate it. We look forward to hearing from you soon. Thank you for your cooperation and understanding.
Best regards,
Daria
Trip.com