Derek F.

This is now a weekly occurrence for my business. I am a small limited company in a small village in South East Cornwall. Our postcode covers most of the village. I accept that this causes an issue with finding the address. However we place clear delivery instructions on our orders. There is a notice board 50 metres from my house listing every house in the village. This is clearly marked on our delivery instructions. However, 90% of DPD drivers just don't care and can't be bothered to look at our delivery instructions. Despite my always having someone at my property to accept deliveries, I constantly receive messages stating how sorry they were to have missed me. Absolute rubbish. I spent 33 years in the Police. I never once said " Sorry, I couldn't find the scene of the assault or the GBH or worse, despite spending most of my service on CID. On leaving the Police I worked for a supermarket home delivery service. I never failed to find an address. I now work for myself in South East Cornwall as a Chimney Sweep, Stove Installer. I never fail to find an address. This company is destroying my business because they can't keep good staff and keep replacing those that care with those that don't. It is just shocking.
I am losing so much business because I book jobs and order parts which are due to arrive on a date and "Dave" often from a different country can't be bothered, or doesn't read the delivery instructions. Please come back Colin, you were amazing and didn't cost me money.
DPD, avoid if you can.
I will post my next review next week when they fail me again. Customers clearly don't matter have