The plans are good but you better know your rights! Any time I've had to execute a plan (rarely, hey life happens), it's been a race to the finish line with these people. I've had to threaten them with legal action each and every single time.
Thankfully I'm a paralegal (freshly graduated and going back for another certificate), so I know what rights I have. I am easily able to nail them each time on the terms of the contract. When they tried to refuse to fulfill a claim (which they tried to weasel out of each time), then I just told them they were in breach of contract, in breach of the arbitration clause, and that in court I could get them for said breach.
It's amusing to hear it in their voice when as a consumer you start rattling off state statutes, then these low-lifes start rolling over. Simply because they know you have them simply because of a contract clause. If you don't let them push you around, then the company is okay. The warranties are okay for the products.
At the end of the day: KNOW YOUR RIGHTS as a consumer.