Item purchased looked exactly as pictured. The swim suit was really cute and I love it; just as I was expecting. However, I'm a little overwhelmed how long the delivery was delayed for. It took almost 2 weeks To delay and then 3weeks it was finally delivered to my place. I understand due to COVID-19 items will not be delivered on time, but I tried cancelling my order during its "order processing" but the next thing I know, they change the purchase status to "shipped" so it was too late to cancel after I requested to cancel 24hrs ahead of time.
Dear Dewey,
We are sorry things have taken longer than expected.
We regret that we are unable to cancel the order once we have shipped it out.
We at ZAFUL offer standard or express shipping, which vary in shipping times. We will always do our best to meet the customers shipping needs.
For more details on shipping methods, please click here: http://www.zaful.com/shipping-info/.
Unfortunately the ongoing pandemic has greatly affected supply chain and Logistics for most companies including ours, your package might be delayed for some days.
We will reflect it to our related section, please rest assured that we would offer better and better service in the near future.
If you have any questions, please feel free to contact us here: https://www.zaful.com/contact-us/
Best Regards
ZAFUL Customer Service