D F.

We have been customers of AT&T for over 14 years. We've had issues with our Internet service for years. They upgraded our Internet to fiber optics which was supposed to improve our service. However our Internet service is still inconsistent up down up and down. In addition, our AT&T digital life service is even worse. I was told that the cameras would be running off cellular to avoid the inconsistency of Wi-Fi/Internet service. Our cameras are constantly off line, a real security issue. Whenever calling into AT&T regarding repairs it takes three weeks to a month for someone to come out to repair. Just yesterday the tech came out Mr. D. When he left the cameras went right back down again. I called Digital Life regarding the issue (oh by the way each time you call Digital Life they want you to unplug replug (repeatedly)the wi fi and all other plugs, stay on the phone line for almost 2 hours while they restart the system which is supposed to be a system reset, then they put you on hold to only repeat the whole thing again and again such a waste of freaking time-the worst service ever!) you can never ever get a hold of a supervisor in hopes of some type of resolution you have to wait 24 to 72 hours before a callback. You best hope you catch the call or else you'll never speak to anyone. I would not recommend AT&T Digital Life to anyone unless you want to waste your time and money. They told me that Brinks will be taking over their customers because of all the issues and Digital Life was trying to do away with their home security service therefore they have merged with Brinks and Brinks will be taking over their customers at no additional charge. They asked me if I was interested in making the switch – ABSOLUTELY! Well, it is now going on three weeks Brinks and has not bothered to even touch base with me. I was supposed to have an appointment two weeks ago, I called to confirm the time only to find out that Brinks had pull the contract three days before my appointment and didn't even bother to tell me while I'm sitting at my home waiting till this day still no return call from Brinks worst service ever that is a huge lie talking about number one in customer service? They suck too! AT&T needs to get some structure and get it together you were too large for this crap! Keep it up and you'll be out of business too!