Денис Г.

On December 15, I did Order #******* for the manufacture of a watch case consisting of five parts made of brass worth more than $ 300. Already on December 16th, I received an email saying that everything is fine with my order and it is in progress. But on the 18th, they sent me a message saying that they could not do one detail and offered to refund the money. Or redo the part. BUT the fact is that the order loses its meaning if one part is missing. And refinement in the case of one detail requires another. I asked for a refund and to cancel the order, but I was refused, citing internal rules. I asked how do I make an order so that all the parts are printed or nothing. I was told to attach one file with several parts inside. However, it doesn't work! To which they replied that they would look at why it didn't work for them, but the order would not be canceled and the money would not be refunded, but they would send me the order without one (very important) part. In this way, the SW team shifts its problems onto the shoulders of customers. I just threw $200 in the trash. ($100 refund) It's like if you ordered a car, and it came to you without an engine, but the seller honestly returned the money for the engine. Be careful with SW and don't trust like me. If you need to make several parts for one assembly, use another provider. For example, with craftcloud, there is never a problem with canceling if something went wrong. I wish the entire SW team to get the same skam from life as they provide to their clients.