Diana A.

Love the brand and the clothes, but absolutely despise their website and customer service. Sometimes your package shows up, sometimes it doesn't. If it doesn't, they don't keep track so you have to online chat them to have them open a case and figure it out. Often the delivery has been lost, was never put it, ran out of stock, or has been canceled for whatever reason. Sometimes they cancel deliveries out of nowhere and you just get a random email about it. They don't have customer service over the phone so you MUST use the messaging app. The staff is extremely impolite, sometimes straight up incompetent, and just generally make your life difficult. They might afford to be this disorganized but it is really terrible for the brand and for the customer. Their website is also a nightmare as you never know if things are truly in stock.