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Diana F.

Contributor Level

Total Points
80

1 Review by Diana

  • HerRoom

4/12/24
Verified purchase
• Updated review

I couldn't get my discount to go through at all, and even wrote the company regarding this. No response.
Then, my order was split up due to some being "not in stock"... then the dates for sending the remainder of my order kept being pushed forward to a later time.
Why post merchandise to sell when you don't even have it in stock to begin with?
Very unprofessional. I'm not going to be a returning customer!

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Wilma W. – HerRoom Rep

Hello Diana - I have reviewed your order and our correspondence. You wrote to us on 3-16 for an order status and were emailed back the same day with the status. You canceled your order on 3-21 and you were immediately refunded on the same day. You were ordering value priced items already significantly reduced and in fashion colors that were on pre-order. Your discount code offer clearly stated it qualified on full-priced items only. I hope this answers your questions and addresses your concerns.

Kind Regards,
Wilma
Customer Service Manager

Discount
2/12/24
Verified site experience
• Previous review

My discount code wouldn't work!
It's HRMEPQZVF

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