Diana W.

Xiaomi Customer Service is a DISGRACE. They are thieves. They are keeping my property (an electric scooter) and refuse to send it back to me. Dont buy from them.
I bought an electric scooter from them a year and a half ago (july 2020). It was faulty from the start and they refuse to change it, despite the fact I brought it to their attention within a month.
It broke down 4 times within 10 months, keeping in mind most of the time the country was in lockdown, so I used it not as much as I would in "free circulation" times (and that gives you an idea on the bad quality of product and of customer service).
Since beginning june 2021 I asked to send it back for repair for the fourth time, and asked for a replacement which was granted.
However they delayed in giving me the means to send them back the scooter, which was finally collected by them end of July 2021 (so basically 2 months delays).
I kept calling them to know when they would collect and send a replacement as I was due to move out of the country end of July due to family reasons, which I communicated to them every single time)
After countless hour-long calls, the manager Valerie agreed in conjunction with Xiaomi French customer service to send back the replacement to my new adress in Paris, France. She said it on the phone, and didn't acknowledged my emails where I recapped our phone conversation.
Since then, the replacement is ready, but they are stubornely telling me they can send the replacement to me, but only at a UK address, despite me having told them I would move out, and that I don't have family nor friends left in UK.
So to this day, they have my property, refuse to send it back to me, so basically they sold something to me and are keeping it. That is the definition of a con or a theft.
Don't buy from them!