Mom L.

Medford, NJ - I enrolled my 10th grader to improve geometry. We never received the work we needed. She was begun at an early level to learn to add figures quickly. While this may be helpful, it was not what we requested. It was taking too long to advance, and my schedule became busy so that I wasn't able to continue after about a year. It would behoove center owners and managers to ask how long clients could realistically stay with the program and what their goals are to design it with the customer in mind. In addition, it would be helpful for them to ask periodically how happy we are with the service. With dissatisfaction comes negative word-of-mouth, which reduces possible business. It's up to the client, then, to be firm about their time frame and exactly what they want their student to learn if they are to be successful with Kumon, especially with an older child who is on a schedule. I trusted the owner, however, I passively accepted her guidance. I think many others have been dissatisfied as it is almost impossible to find even one review! (I searched diligently to find this thread.) Remember, you are the client - be firm about what you want your money to buy!