Dianna M.

I sent a complaint to BBB previously and chanel replied that they simply just cleaned my bag and did not recolor. When I spoke over the phone to Lynette, she said it was recolored. I can clearly see the recoloring. I am disappointed at how they are treating consumers who spent alot of money on their low quality bags. I would like my money back. I do no want a bag that is recolored, lost my authenticity card and receipt and given back to me like trash inside a box. I believe that a quote should be sent to me for approval prior to any service.

I tried selling the bag to the real real and fashionphile, but they said it has been recolored and will cause a lower the price offered to me. (Chanel said they did not recolor, so who's lying?) Chanel is lying. Even I am not an expert and can see that they recolored the bag. They won't give me a receipt to show what was done to the bag. I will continue to speak up about the issue I had with my bag.