I Ordered a cardigan for my bro on Nov 6, paid for fastest delivery + insurance, I received an email saying congrats it's been shipped, but I haven't received it! I contacted CS, they told me 1 lie after the other then asked me to contact the support team who insisted that it's been shipped while the tracking site says it's still in China! On Nov 18 I received an email saying it's been now shipped "from China"! They denied cancellation and refund saying it's against their website "POLICY"! I wrote a review on their website but it was hidden from others. I would stay away from them if I were you!