These guys have no idea how to operate a delivery company. So my parcel which is supposed to have a guaranteed delivery timeframe of 1-2 days takes 2 weeks to deliver? Why am I paying you extra then? Bloody scammers. The customer service representative was no help either. Told me to go pick it up myself. Thanks Melissa, not sure what kind of a broke back training they put you through; but you sure do live up to the motto of your company: "Helping zero kiwis and causing them a massive headache since the beginning of time because we are lazy as f***". Save your money and time and frustration by not using these useless idiots.