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Below text sent to goibibo in mail as well as on Twitter but they denied to pay difference payment.
I had booked a bus trip through goibibo app on 9 july 23 for travelling pune to jodhpur by multi axle Volvo of Jakhar travels (paid 3049.50 INR) instead of that they provided ordinary A/C bus and as selected the pickup point while booking. They had changed that too. Which caused financial loss and mental harrasment.
Please arrange to pay the difference of fare of Volvo and normal ac bus and Rs 150 which was spent in reaching the new pick up location should also be paid.
Tip for consumers:
Beware booking bus from goibibo/MMT
Products used:
Hotel booking & bus booking
Dinesh S.'s review of Goibibo earned a Very Helpful vote
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Secured my travel under 2x policy but I wasn't aware that it's a total fraud. My trip was...
We understand that you had booked a multi-axle Volvo bus with Jakhar Travels for your trip from Pune to Jodhpur. However, you were provided with an ordinary A/C bus instead, and the pickup point was changed without prior notice. We can imagine how frustrating and disappointing this must have been for you.
We would like to assure you that we take such matters seriously and we strive to provide the best possible service to our customers. In order to address your concerns, We kindly request you to provide us with your booking details, including the booking reference number at "Head-CS@go-mmt.com". This will enable us to investigate the issue further and take appropriate action.
Regarding your request for the difference in fare between the Volvo and the normal A/C bus, as well as the Rs 150 spent in reaching the new pickup location, We will forward your request further to assess the situation and get back to you with a resolution. Thanks