2 pairs of faulty Bauer MX3 skates. I was dealing with customer service manager Nick Webb. Nick is very much out of his element as a manager of any kind. He made mistake after mistake. Lied. He even told me that "I did not do everything I could have to resolve this matter". It's been over a month since I first ordered a pair of skates. I still don't have skates or a refund. I spoke with Dave the assistant sales manager, he told me "I just don't care about this as much as you do, when I leave work tonight I'm not going to think about it again". I would highly recommend you buy from anywhere else.