Disappointed b.

They made me check with my local post office XX times when I told them my books hadn't arrive after a month. It was only after more than 40 emails back and forth over nearly 2 months that they finally gave me a tracking number they used with the local courier (why couldn't they give me one when I first asked for it?!). The courier company they used also never replied to my enquiry (It was Fastway by the way - avoid them!) So, I've lost books for my new semester plus $220+++. They had never packed more than 2 thin books in a package in my previous orders, and yet this time they claimed all 4 of my thick text books were in one package?! Seriously?

Either their dispatch team or the local courier they partnered with was dodgy. I've written them feedback on their internal service and delivery partner, but have never heard back from them. I wasn't even asking them a refund as they were sooo unhelpful already. I'm utterly disappointed with them, and regret to say now that I'm done with you, Book Depository.