Dis appointed C.

This business is trash. I've had more then one horrible experience, which span over 20 yrs. I will never return again. I had two serious issues and I had to hire an outside attorney to repair the issue. Legal Shield did nothing. I called the emergency line multiple times and was promised a call back, which never happened. Everything that was promised in an email wasn't completed or even attempted. They do not listen to you. They ignore your cries for help, I mean literally ignore you. After a month of headaches, the associate pretended like they were upset and would promise to repair it. So I trusted them, but nothing was done. I spent hours and weeks, three to be exact, on the phone, sending emails,etc,. But nothing was resolved. It was like a circle of continuous drama. Call this person, fax this, email that, oh they can't help you. Okay, do it again. It was crazy. What made matters worse was that I began to notice that the associate wasn't for me, but was just dragging me along. I felt used. They just care about the monthly residuals. I'm sure when I'm done, I'll get that lame apology. I've heard tons of apologies, but nothing ever changes. So save it. And I'm disappointed.