DJ J.

Disappointed, I really liked the products and services of Doggy Dan/The Online Dog Trainer before my last order, and was so looking forward to using the dog harnesses I ordered. I did order an item about a year or so ago, that product arrived no problem.

I believe my last order (June) was delivered, but not to me. Dealing with many parties (The Online Dog Trainer; ClickBank; an Illinois company sending the harnesses, DHL Transport then Canada Post because the transport company passed my order along to them after crossing US/Canada Customs). I called the two parties regarding delivery - one indicated I need to deal with Canada Post, CP told me they will only now deal with the company I ordered from. Had to write twice (provided tracking numbers and contact info) because the first email didn't get a reply. After explaining in detail what happened, The Online Dog Trainer indicated "You will need to follow up with your local post from now on, as it's out of our control. " This reply, despite my explanation that Canada Post would only talk with the company directly. Wrote back a third time, but no response.
Will now cancel my subscription to the online course because I can't support a business that seems to dismiss proper customer follow up/issues if something does go wrong. I'm out $90 and have neither received my items nor received a fair response from The Online Dog Trainer's customer support. Also note, if ordering, the company that sent my items was an address in Illinois…. No name, phone number, email, website - nothing to contact them except a street address. Gives a bit of a hint as to how follow up could go wrong, I wish I'd paid closer attention to this before ordering.

I've tried leaving this review on their site, but "mysteriously" it didn't show up. ALL reviews are mostly 5 star (some 4) another indicator that this company might not be all that transparent. All in all, if you do order their merchandise - you're taking a chance- be prepared for a lack of support if any issues arise.

I ordered several items, thought I had nothing to lose. That initial order had a few things arrive within a few weeks but 2 items were not available then and were to be shipped separately, 1st thing wrong. 2nd: they also said 3 items were not available at all and offered a coupon to make up for those. 3rd: one of the jackets I ordered was completely "off" from the description. It was a shorter version, the shape was very different from the photo, and polyester not cotton as listed…I never would have ordered it if the photo/description matched what I received. Otherwise the first items were ok, not high end but overall fine for the price. I ordered XLarge, and am a Medium usually. The coupon frustrated me the most and had me wondering if they simply offer this but don't really care that the system doesn't or can't process it properly. At first I ordered for the amount but was going to be charged (for items I already paid for) AND about a $23 + delivery charge. After contacting them they explained only a couple of $ would go toward delivery. Ordered again, the order again wouldn't process without payment. Wrote again and was told that sale items don't apply. Tried to order a third time (the order would not go through without additional payment) and was told I had to order more for the order to process.
So overall, I had some items that were alright, but with the things out of stock and how the coupon failed to work ( I gave up, felt like they didn't care much whether it was actually processed properly…seemed almost "intentionally" set up so additional fees might be overlooked?) you're taking a chance with your order. It might be fine, but if items aren't available or are a lot different from what is pictured - you might not end up saving as much as you'd hoped for. The second part of the order came a few weeks later…the items were fine except one wrap smelled mildewy (hope it comes out after it's laundered). I won't take any more chances with their products just because of the three things that went wrong with my first order.