D L.

Ordered lactate ringers on June 8,2020 on website. Vet authorized on June 17 after multiple contacts with Entirely Pets. On June 18 I called to find out order staus. Was informed vet authorized on June 17 and it would ship on the 19th. I did not receive shipping notice so emailed 3 times with no response. Finally called again on 22nd, Ariana couldn' t tell why it didn't ship. Was on hold over 40 minutes. Finally am told there is extra shipping charges because of weight. Had to wait for them to calculate. Said an additional $100+. When I asked why no one contacted me and told me about the problem, the response was website says may be additional shipping fees for heavy items. When I then said I understand that but I have contacted company more than 5 times and was never told the issue, they could not answer. Told them to cancel order so she transfers me to "manager" Shaun who again attempts to explain that it is heavy and will cost more to ship and I again said how would I know that if company never contacted me. I again tell them to cancel the order, he puts.me on hold again to verify whether the Rx was approved? Huh. Comes back again, talking over me saying website says may be extra shipping. I AGAIN said to cancel the order. Terrible customer service. If there is extra shipping, you should contact the customer idiots.