David M.

I ordered a part for a kitchen aid microwave. It was supposed to be here in about a week and arrive on a Friday. It has now been to 7 different facilities. Amongst these facilities are offices in the Philippines, Texas, Oklahoma and Illinois. I am in California. Today I received another message saying that the package is not not going to be delivered unless I go to a "ups" website and give the shipping address and email and more first. Once I did that they wanted a credit card to pay for the "redelivery fee" which was 74 cents. That's where I drew the line. I looked and USPS and UPS will not charge for redelivery. Besides, what the hell happened to the address on the package? It's as if they are just sending a box around the states hoping they will get lucky. I tried to cancel my order and they said it can't be done and I have to call them in the morning. Better believe I will be calling. Do not use sears parts direct for anything. Trust me. It is a hassle and a headache and you might find yourself losing a lot more than you could eve gain. Even if you did somehow get your part.