... I have been a customer of Jeffer's for well over 25 yrs. I used to order by phone and when they went online I've ordered that way since. I have never once been disappointed with any products or customer service in all of those years. Their prices are always always lower than "pet stores" to the point I refuse to shop at any of them because I'm always disappointed in customer service, lack of knowledge and of course... pricing! I have purchased everything under the the sun from them... toys, treats, collars, beds, medicine... you name it I've bought it from them... One Christmas years ago... I forgot the in the confusion to purchase puppy presents and at the last minute put in an order that I wasn't sure would be delivered on time even with expedited delivery... it was with a day to spare... this last Christmas I needed 2 toys of the same color and I know that color is not a choice with this particular item... I asked knowing it might not happen and when I opened the box there they were! So for this long time customer I will always use Jeffer's Pet Supply... they have been there for me and current and past Dober Loves!