I tried to book room in Virginia reservation confirmation? Illinois! How does that happen? As of this writing, no refund! Upon trying to straighten this out, a room booked at a different hotel. According to that agent? 4 miles away. According to my client? MORE then 4 miles. I have lost that client. Yesterday, i was told i would receive a " voucher " for my inconvenience, and a full refund. None of that has happened