Donald M.

The latest scam from Keen is this $2.99 session fee put in place by their new management. There's nothing about it anywhere on their website, and you won't find out about it until you're ready to be connected to your chosen advisor. If you get free minutes from an advisor and don't have enough money in your account to cover the $2.99, you're forced to add $10 when you only need $3. If you go into a store to buy something that's $2.99 and the cashier tells you you have to lay out $10 in order to complete the purchase, what would you tell them? This is clearly immoral, unethical, and goes against the grain of what Keen is supposed to be about. Keen is apparently collecting this $2.99 session fee from the advisors too, and I know they're getting pissed as well. This makes $5.98 in total 'connection' fees Keen is collecting on each call. I've asked customer service what is someone in dire straits supposed to do that has minutes given to them by their advisor and can't add $10 to their account at that moment. Customer service says they'll forward my comments to the higher ups, but I've yet to see any evidence that they really care. All its gonna take is the press of one person out there committing suicide because they couldn't talk to their advisor. Keen is shooting themselves in the foot on this one, BIG TIME!

When you subscribe to Consumer Cellular, you're really subscribing to AT&T as Consumer Cellular runs on the AT&T network. Have had the service just over a month now and am dropping calls like flies, something AT&T is famous for and something that hadn't happened with this phone previously, a Samsung Galaxy S10e with 4 out of 5 bars signal strength. AT&T just happens to be amongst the lowest-rated of all cell carriers in Consumer Reports. You do get US-based customer service when you call as they say, a refreshing change from the Philippines! You'll get agents that are courteous, yet are likely to have limited knowledge. My latest call dropped talking to their customer service, and did I get a courtesy call back? HA!

I thought that maybe after 20 years, AT&T might have finally got their act together, so I gave Consumer Cellular a try. Was I wrong! I can vouch for the lousy quality of AT&T service having been part of the 9/11 rescue team at the NYC Medical Examiners office. I'm the guy who generated those numbers you saw scrolling across the bottom of your TV screens every night. In the months following 9/11, EVERY carrier's phones worked there except AT&T's. How sad it was to see cops coming in from ground zero downtown unable to make or receive important calls. I went to war with AT&T and after 6 months of having to fight with them thanks to their extreme indifference to such an important part of the rescue/recovery of our nation's biggest domestic disaster to date, they finally had a site installer come down and put repeaters in so their phones could work. This actually came inches from being exposed in the media.

I've also never gotten the Visual Voice Mail I was promised when I signed up. Apparently, that doesn't work on certain models, like mine.

Boy would I love to tell Ted Danson my story!

From Droidlife Daily 07/06/2023:
Opensignal Report: AT&T 5G Continues to Lag Behind Other Carriers
>>>>>Opensignal published its latest 5G Experience findings this week, detailing that when it comes to US carriers, you should probably be with either Verizon or T-Mobile, while AT&T continues to lag behind in all notable categories.<<<<<

Bottom line: Consumer Cellular is a front for AT&T catering to old folks that likely wouldn't give a hoot about the crappy quality of AT&T's service.

I've had QLink Wireless for a few months now. I'm on ACP as I cannot afford a bill at the moment. On Saturday, they shut off my service without any warning whatsoever. You can't call customer service on a weekend, and when trying to call them, I get an automated message claiming I moved my cellular service to another carrier which is BS. I'm now stuck until at least Monday and I'm missing important incoming calls. Of course I can get another provider, but I can't port my number to another carrier without a transfer PIN which you can only get by speaking directly to customer service. Worse yet, when you call and do actually get through to a live agent, they're overseas like most customer service numbers these days (India in this case) and you can't understand half of what they're saying and they can't understand half of what you're saying. Even worse, those calls to their customer service DROP frequently substantially adding to the overall time you have to spend on the phone. Extremely frustrating! Furthermore, about 1/3 of my incoming calls go straight to voicemail just like the old days of mobile phone service. I have all 5 bars to show coverage. No visual voicemail either. Avoid this company if you can afford to.

This is extremely poor service

I've now owned 2 Fitbits, a Versa and a Versa 2. In both instances, the watches died shortly after the warranty expired. After the original Versa died, I figured it was just a fluke and purchased a Versa 2 which also died right after the warranty expired. Their customer service proved useless when I was told they don't repair them and they gave me an offer of a 35% discount on a new one. Guess what I told them they could do with their 35% offer.

I recently went online to see my bill. To my surprise, it was magically higher than normal. Called them, got left on hold waiting to speak to customer service for about 45 minutes, and fortunately got a gal that was helpful. Turns out, Verizon changed my plan from 55+ Loyalty with unlimited everything to some 5G plan for about another $20/month WITHOUT my knowledge or my consent, and I don't have a 5G phone. Needless to say, I hit the roof! She left me on hold for several minutes, came back, and told me she has to submit a form to see if I could be put back on my original plan. SUBMIT A FORM?!?!? She gave me a credit for the difference and created a Payment Arrangement for next Thursday, 2/24. Several days later, I got a text telling me I was approved to be back on my old plan. Yesterday, Saturday, I tried to send a text and got an error saying the recipient number was not recognized, while I was still able to make and receive calls. I right away called customer service to find out what was going on. I got the usual automated HI DONALD greeting, then railroaded to Financial Services (why can't they just call it COLLECTIONS and tell it like it is) being told my service was suspended for non-payment, and on a weekend no less! What would a Number not recognized error have to do with service being supposedly suspended? Got an agent in the Philippines that could actually speak and understand proper English, what a rarity that is, right? She was able to restore the Payment Arrangement I previously made for the 24th that mysteriously disappeared, but there'd be a $10 fee. I told her that's not acceptable considering all I'd been through and that I've been a loyal Verizon Wireless customer for 20 years. She put me on hold, came back, and said it was OK for the arrangement for the 24th while not charging me the $10 and completely restoring my service.

The only reason I've kept Verizon is that their technology remains the best out there. The overall greed and attempts to screw the public over by this company are out of control. Furthermore, I resent being pushed pushed pushed into automated systems every time I call. Unfortunately, AT&T and T-Mobile aren't any better these days. AT&T's coverage and overall service are rated bottom of the barrel by Consumer Reports, and T-Mobile still has too many holes in their service despite their advertising to the contrary. Damned if we do, damned if we don't