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Hendersonville TN Torrid charged tax on $125 gift card for total $143. This is illegal, unethical as it causes DOUBLE TAX on products purchased. Or is this how they boost profits?
We needed shoes expedited within 5 days for a trip. Other companies admitted delivery time not possible. Shoemall states 3 day delivery for $25 fee. The shoe cost was $34 and paid tax plus $25 for delivery. The pkg was sent to FedEx who forwarded to USPS. The current status is "delayed". So we are leaving, paid double for shoes, no delivery, and unknown delivery date.
No wonder this company scores 1.7 stars.
Tip for consumers:
Avoid
Products used:
Still waiting for product
In March, Key West looked very appealing so we booked the flight for September. Extra fees were paid for leg room, luggage, etc due to ADA needs.
Due to a change in employment, we need to cancel. My understanding is a credit is due. However, they are charging fees for each leg of journey times two people. 2/3 of my cost is wiped away. The small credit will not get us anywhere so they basically got total cost for nothing!
This reminds me of the un-reputable vacation rental sites who lure you in to take your money.
Go with a major carrier, it costs less in the long run.
Tip for consumers:
Avoid being cheap
30 million people out of work, won't be booking anytime soon. The essential workers who book with this company are being cheated, misled, and robbed. Who do they think will be left and like their policy?
I am amazed at how many employees this company has without a conscience. How do they sleep at night knowing how guests are cheated while reputable companies are giving refunds.
Their policy is a moving target to accomplish the goal, get your money.
My 40th anniversary plans were delayed waiting for online rentals to open. The stated date was May 1, so I booked on April 26. An email was sent on April 30 that the company canceled my trip and offered a gift card for future trip. When I complained they stated no refund as "out of our control, its a national emergency".
How can they offer, take money if its a national emergency? They should be shut down too. The owner of condo is an investment company from Destin area. Did they get funds? Doubt it.
My anniversary plans were ruined, my money gone. Why would I trust them for any future trips?
The BBB has multiple complaints, social media has complaints, the CC companies side with them, the state government allow this travesty with no regard for consumers.
Its shameful that no one cares.
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Hello Don, we sincerely apologize for the issues you experienced while using our services. We as many companies were working through the ever-changing travel restrictions, COVID regulations, and restrictions. Please know we have since updated our policies taking into consideration our homeowners, guests, and COVID. Please note the cancelation policy is always provided prior to booking your trip and we do have staff ready and available at all times to assist with any questions our guests might have. We apologize for the frustrations and hope you give us the chance to impress you in the future!