First order OK, second order 2 of 5 items not available but I had to inquire weeks later to find out, then complicated system to recover funds - ended up ordering 2 items to get my money credit. Third time order was marked as "packed" but not dispatched over 2 weeks later, Did online chat, they said sorry will dispatch urgently, still no action 4 days later.
The quality between items varies, as does sizes.
Hi Don, sorry for the delayed response. We were unaware that Site Jabber had a listing for our business and we just discovered it today and read your review. We apologise for the difficulty you had in getting in touch with our franchisee. Our franchisees are generally one person operators so they spend most of the day hands on working on customers problems, so that means they can't always answer the phone. That does not excuse the failure to respond to your calls and messages. We're always looking for better ways to do things so thanks for your feedback, we'll look into ways to improve the response. We do have a listing on the website showing contact details for all our specialists so you could have selected another one, but maybe it's not clear enough so we'll see if there's a better way to display this information. At Head Office, we're acutely aware of the need to provide excellent customer service which is why enquiries are automatically distributed to the closest specialist, this is so the delay in response is minimised. It clearly didn't work in this case, so we apologise again on behalf of the franchisee concerned.