Donna B.

I placed a large order online (probably my first mistake). I looked at reviews and their website and thought everything looked ok. After my purchase, I received an initial email / receipt telling me the items would ship in two days and I would receive an email with shipping info. More than a week went by and I didn't receive anything. I sent an email to their customer service dept (which boldly states they will get back to you in 2 - 4 hrs) to which they have never responded. I tried to call them, and got a recording which told me to leave a message but the system does not record the message. At this point, I think I have been scammed. I ordered bathroom fixtures for a renovation and am now holding up the contractor since I do not have the items I ordered. Very frustrating. My only recourse is dispute the charge to my credit card and find a legitimate retailer.