Donna C.

I am a restaurant owner that strives to offer our customers convenience and great food and service. Unfortunately, today cancelled using the Eat24 online order system because the failure of their system cost me customer relationship problems and having to give customers food for free. After providing full documentation to Eat24 showing the problem, two of their customer support reps told me Eat24 would make it right by my restaurant and customers. Today EAT24 told me they were willing to do nothing, thus not honoring the customer support commitment, leaving my restaurant unpaid for the orders and my customers with multiple charges on their credit card by EAT24. So I cancelled the ability of my customers to order food through the EAT24 system. I have my own online ordering system which works fabulously, so this cancelling my customers' ability to order through EAT24 will only positively impact my business. If you are looking to add online ordering to your restaurant, there are other solutions available than EAT24. You need to have a company you can trust and that pays you for the orders placed through their system. Eat 24 does not measure up.