Donna C.

Let's start with the misleading website:
"Loft Bed Orders usually ship within 1-2 Weeks. Painted or Stained orders will take a week longer".

How about 6 weeks. I guess I have to account for the fact that they sent the bed to the complete wrong address - in Missouri instead of New Jersey!

Once bed finally arrived, I did not receive ANY hardward. Assembly was, to put it mildly, a bit of a hassle. Also received the wrong size Bunkie board which was another aggravation having to send that back/get correct size. Additionally, there was a missing long support - which made the bed completely unstable. No Safety Rail included either.

Now let's talk stain. Call me a sucker, I went for the $150.00 additional charge for the "Dark Walnut" Stain. What a complete RIP OFF. It looks as though someone barely wiped a light wash across the wood. Does not look AT ALL like the stain selection pictured on the website. Just shameful.

Overall - can't emphasize enough how utterly disappointed I am in this purchase. I do feel like the fool since I spent this much money on a purchase without researching first. Never again. Should have done my homework & read the reviews.