I had a little issue with my original purchase. I ordered for the necklace but was sent the key chain one. I was really upset because I was planning to give it as birthday present for my son. I got in touch with NerdKudo and after giving all the information, NerdKudo went above and beyond to assist me. I was very thankful. They even ensured that the replacement made it in time for my sons birthday and did not take back the keychain. Instead, they gave it as a gift for the inconvenience. I am very pleased with my purchase and eventhough the keychain is not what I wanted, they are both great quality. My son is going to love this Zelda necklace.