Never came until I started a dispute with my credit card then overnighted. Said would refund my express shipping I paid but never did. Customer service was incredibly rude (Julio) when I FINALLY got a response and arguing about it being UPS's fault (I can see when it was shipped on my UPS account). Also stated the refund which never happened. Because of his rudeness and how it was handled would never order again from this company. Shame because the roses were gorgeous.