Rented a used book from them for my daughter. It was due 3 days ago. I did forget to mail it back which is my fault however they charged me 5 times the amount a used book costs and almost double a new book. States they will charge the difference of the rental and cost of item. Used book costs $31.40, rental costs $20.04. They charged my back account $179.14. Disgusting way to do business. Another thing when I place the order I never received any confirmation had to ask them the status of my order and was given a tracking number that day I don't think they would've sent it had I not reached out. They do not send you any emails at all, no order confirmation, no shipping details, no return reminder - nothing …. It's the way they do business to make themselves richer. They are thieves. Will be going to my bank first thing Monday morning and will take other reviews as well to show them they are crooks.