Donna R.

Better read the fine print! We purchased an air conditioner for our camper. When we opened the box we realized it wasn't the right one. We asked to return. Customer Support said it was a special order item and they don't accept returns on special order items. What a way to make a quick $1,000! If you read waaaaayyyy down their return policy it states that Dometic (most popular A/C brand for RV's) is a "special order item" and returns are not accepted. Never heard of such a thing in my life! They did say we could return the $118 insallation kit... at our own expense AND within 5 days. Big woop! We did not send anything back, BUT we learned a valuable lesson - never order from them again! I have added them to my "NEVER ORDER FROM THEM AGAIN" list!