Purchased at various times $800 worth of luminaire candles and some came defective. They replaced the ones that were defective and credited me for all but the last one I had to return. I disputed the charge even after the rep on the phone saw where the error happened. Two months later I received a charge for the one I returned. Instead of spending time once again on the phone I am paying for that candle, and I closed my Silver Status credit card account and will never shop there again. No regrets because they are too pricy and can buy just as good or if not better items online or HomeGoods. They continue to treat their good customers like this another Brick and Mortar store will soon be closing.