I have to say that as far as communication, there was NO problem. There was a delay in shipping but they responded and assured me it was on it's way. Did take over a month to get my order. I was so shocked when I received "plus size" tops and pants I ordered. No way they are plus size. My child could wear them. They need to let customers know that they are NOT true to size. I'm praying for refund but we shall see... Like I said there is a positive, communication and clothing itself is nice. Just waaaay too small...