Donnie C.

Here's a case as an example of how one company employee can change a customer's potentially negative perception and experience into a truly "wow" moment. I originally ordered my seats back in June '18. Without further details, there were some issues with my order that were stressful and definitely frustrating. I was lucky enough to have Shara Jennett as my contact and she was able to correct all issues, find solutions for any and all problems, kept in constant contact with me, and most importantly, earned my trust and my business. I will not hesitate to give my highest recommendation for TheaterSeatStore but more importantly, I wanted to give my thanks and my commendation to Shara for handling my particular issue with respect, and understanding. You have earned a customer and I would happily refer friends and family to your store. Thanks!
FYI I ordered the Octane Grand HR and they are absolutely perfect in my home theater. Build quality, comfort, and style are all top quality and I will not hesitate to order a second set after I build out my risers.