Doreen Y.

The college board has been one of the most frustrating and poorly run organizations I have encountered. There was an issue with my daughter's SAT scores not being released and in my three phone calls, the agents state that it will be resolved, however there is no follow through on their end. Each time you call, you get a different agent and you cannot work with the same person. I don't have any confidence in the verbal commitments from their agents who make promises to resolve the problem and get back to you since they never do what they say. She will move to the ACT from this point forward. The college board plays an important role with students and families and their service is very disappointing.