dorido a.

I booked a hotel room for my family and myself in a different country through reservations.com. Afterwards, I became aware that the hotel offered a Bed and Breakfast package while the website didn't. When I called customer service to ask if they can even add it on despite the fact I would have paid more for the service, they couldn't help me at all, just kept repeating the same thing over and over. Then I found the same room in the same hotel for the same dates for a lower rate on bookings.com and reservations.com stated that they couldn't price match the rate, so there went their "lowest price guaranteed," that they promote. Just completely an absurd experience, would not book with them ever again.