I ordered something for my sons birthday and there was no indication that it was backordered or out of stock so I chose ground shipping. A week went by and the day before my son's birthday I called to see where the order was and I was told it had not shipped because it was backordered They really went above and beyond found an item for me and overnighted it at no charge. The only provement these guys can make is to let the customer know what is in and out of stock during the ordering process. I am very happy with this company and will be ordering again!