douglas g.

Hello Douglas,

We're sorry to hear about your dissatisfaction with the BuildZoom Premium Service. After reviewing your records, it appears that you paid both the Down Payment and the first invoice for procuring you atleast 1 architect. First I'd like to address your concerns about the services, then address your claims about being ghosted.

First, regarding the service you received. BuildZoom has the largest database of contractors in the country, and we use that database to source qualified contractors for your project. In your case, we found the 18 closest contractors in your area with experience with your project type and reached out to all of them with the scope of work and details of your job. Of those 18, only 4 initially expressed interest then it dwindled down to only 1 who was willing to provide a bid. Most of the contractors cited their reason for not wanting to do the project were the distance from where they were to your project location. These contractors are not employed by or affiliated with BuiildZoom, so we can't force them to take a job that's too far for them.

Additionally, we bill for services in arrears. Meaning it's for services you've already received, not for services you will be receiving in the future. The invoice you paid was for the time spent developing a scope of work, having conversations with these contractors to review your project, coordinating meetings, and organizing documentation for all of this. All of this information is available in your Premium Portal when you log in. We intentionally document and log all the different steps we take so property owners have transparency about all the work that's being done on your behalf. It saved you your personal time from having to speak with 18 different contractors and dealing with the frustration of rejection and trying to keep everything organized yourself.

Regarding your claims about being ghosted. It appears that you cancelled your services on July 12th 2023. We attempted to call you on that day and left you a voicemail but you never responded. The next time we heard from you was the day before this review was posted, July 18th 2023, you sent us a couple of emails and telling us you'd be posting reviews and submitting complaints after our offices were closed, then you came on here and posted your review. Leading up to your cancellation, we've been in very active communication with you and were letting you know that we're still attempting to find you additional contractors, however you weren't giving us that opportunity and chose to cancel services.

Once again, we are sad to see you dissatisfied with our services, however our teams put forth a lot of effort to get you a contractor willing to drive out to your location, provide a bid, and we even offered to continue to try to get you more contractors. You were never ghosted, we stayed actively engaged with you and before your claim of being ghosted we were the last ones to reach out to you but you never answered our calls or responded to our emails.

We hope the best for you with your project, and if you end up needing more assistance with finding a contractor and reviewing the bids you receive, you can still reach out to us for assistance.