Katherine L. (banggood Rep) I believe you are a fake and trying to convince people coming to this website that you work for a reputable company. Most of these posters have already jumped thru your email hoops with sending them videos and pictures. Buyer beware.
Dear Douglas, sorry for leaving an unhappy shopping experience to you.
We need to check the problem first and will offer you a solution for it, that's why we need a video or some pictures to show it. Could you please send them to us?
Hope to get your kind understanding.