Douglas W.

I ordered a pair of sneakers. Gave delivery date. Delivery was for today and still said arriving today. Never showed. Called customer service and was told I needed to verify payment method. This arrival date was time sensitive and actually needed them.

Turns out they never got shipped and at any point I could have confirmed payment. I never got a notice. No text no email, no change in order status. If I never called them I'd be looking for a truck each day.

Unacceptable, never again. Amazon will get them to you in 2 days, you'll know if there's an issue immediately.

I have wasted almost two days trying to take advantage of a promotion listed on Best Buy.com and told about by several in store phone sales reps. Here's the deal. Best Buy will tell you that they have $350 off a Samsung S21 Ulltra if you open a new POST paid account for a two year commitment. In addition, Verizon is offering a $800 trade in (my phone qualifies for the full $800) that is handled through them. This is plain not true. No less than 5 reps, and two cell sales managers assured me so. I would not pull the trigger because of so much conflicting information, so after a manager assured me they just did this very thing for a person, I was like OK. As soon as I said that the rep says, he can't gaurantee the $800 I walked out and went to the original store I started this at, to see if someone could give me a straight answer. I was about to do this earlier and they said call Verizon first. I did. Verizon said if I open a post paid account when I walked into Best Buy it would not be new for them to open and I wouldn't get the $350 off from them. I told them this and they shrugged. I needed the rep to assure me more I would get both if I did this. They called the "bridge" some authority line who reviewed the promotion and assured the rep and I that I would also get the $800 through Verizon. Zack also said that since the "Bridge" assured me they would have to make it right through gift cards or some way. So I made the purchase and agreed to 2 years of Post paid and a cost of $30 more a month than my current unllimited Verizon plan. Spent significant time with Verizon and their managers and basically got told that it is not new. It was already opened at Best Buy and cannot therefore qualify for the promotion. It is on a new device from a Verizon store. There price is $1200 so it just is too much. ($720 more over two years-I don't need the addition features, plus 400 still on the phone). I went back to Best Buy asking for managers, given back to the phone manager and was told she just processed several of these $800 promotions. Just go to the Verizon trade in website under my new premium account and it would work. We did, put in my phone and it came up $84. Cancelled plan and returned phone. I had asked if I do it with Verizon right now to qualify, can you give me the $350 off the phone? No was the reply. I had really been upset at the number of clearly sketch wording from associates, different answers, and about a dozen attempts calling best buy CS to speak with a manager-didn't happen-Disconnected or transferred to some place that would never be able to help. Called corporate, asked for a supervisor, unable to do so... So I really wanted a way to do this and made another attempt at the other store, asked for manager, given manger, stated issue. She stated that I have to accept the $84.00 and then fight Verizon for a month or two to get my full $800. Really. It states on the trade in site, that if you agree to the 84.00 click here. You agree to those terms and accept $84.00... Anyone knows that I just waived any recourse when I hit agree to $84.00, it's simple, contractual and done. I explained, she stated nothing else to do, and I just stated to stop telling people they will also get the $800. It's $350 best buy or $800 Verizon. Hours, managers, 40 calls and I am in business, I can navigate issues. It can't be done. "Alrighty then" is all I got. If you read the fine print in Best buys website explaining the promotion, it does say cannot be combined with other offers, ($350). The problem is that numerous associates said I could, including the Bridge. They will tell you it's Verizons' lousy CS. It's bad also, but its one or the other. I know I can't be the only one. The is Zack and Melinda at Best Buy Hamburg, NY and some other misleading individuals at the Waldend Galleria store near Buffalo. I'm not nuts, I don't ever do this. I come from business and I'm effective at it and if this was something that was aaccomplishable, I would have done it. But you really would have to be there to hear all this, and then witness them change answers about ten times with looks at each other. They know its not going to work. I decided to put a small percentage of time into letting people know so they would not also be lied to by Best Buy and end up with a two year expensive contract and peanuts for their trade in. Just not true, cannot be done. I haven't been blatently misrepresented from phone calls to reps ever.