Douglas W.

So today I sent the following off to the ombudsman etc at the TD Bank:
To Whom it may concern:
First off, I am not sure that this office handles my kind of complaint? If it does not, could you please tell me where I may register my complaint?
Thanks.

COMPLAINT SUMMARY:
I booked a flight to Mexico on October 29 2021 for January 30 to February 28 2022 on TD FOR EXPEDIA. The trip was paid for with TD Reward points – 270,000 to be exact or $1349. 42 CDN total.
I made sure to include cancellation privileges paid extra for it when I booked the trip. I knew that COVID was not over at the time so took precautions.
My Itinerary number for the trip is 7... 14
On January 6 2022 as Covid raised its ugly head again, I cancelled my trip and requested a refund from EXPEDIA for TD.
At that time I was told that it would take about 3 – 5 weeks to process my request.
As of today, June 16 2022 I have yet to receive my refund.
Between January 6 2022 and today, I have spoken with TD EXPEDIA reps on many occasions regarding my claim. I have received many promises from TD EXPEDIA promising a refund at different times. I was even promised callback's from supervisors with 24 hours but never ever received a call. See attached copy of some of the emails that went back n forth.
The last promise from TD EXPEDIA was that my money would be refunded by June 13 2022.
Again, no refund.
I called them today and was told that AEROMEXICO was now bankrupt and that I would have to speak with TD BANK directly – disputes department.
I called the number provided (*******628). The first rep passed me on to the "disputes" department, who then passed me to another and this went on 5 times until they (TD BANK) finally told me that my claim could not be processed as the 120(150) day period had elapsed and that I would or should try going through TICO (*******426) and that they may be able to help me. I asked to speak with a supervisor who actually came on the phone for about 5 seconds before the call got disconnected (conveniently, since this had happened before as well).
Basically, TD washed their hands of the matter.
Please let me know if you can offer any help. I am most disappointed with the TD for the first time in 50+ years as a client.

Sincerely,

Please see below an email that I received - this was the 2nd or 3rd such email since January 6 2022 when I requested a refund. This email was received on May 9 2022.
Please also note a promise to have a supervisor call me within 24 hours.
It has been 384 plus hours since this email and still no call back.
Today on May 17 2022, Expedia again promised that I would have a refund by June 13 2022 - the "reason" this time was that the representative did not submit the request in MARCH for a refund by mistake - I have talked to other reps since March and none have said this?
Good luck to you if you plan on using EXPEDIA in the future. I give them 2 stars, 1 for existing and 1 for answering the phones!
Letter of May 9 2022 follows:
Dear DOUGLAS W... EL,

Thanks for Contacting Expedia for TD regarding your itinerary 721... 14

We are sending you this email as per your request to get a confirmation email regarding your escalation and wanting to speak to a supervisor.

Kindly note that your case was escalated and a supervisor will contact you within 24 hours

Please feel free to contact us on *******492 if you have any further questions. Our Customer Support Representatives are available to assist you 24 hours a day, 7 days a week should you have any questions or need any assistance please don't hesitate to contact us.

Best Regards,
Expedia for TD