Doug V.

I've included five photos of six filters purchased, although all have issues with crushed and uneven pleats. One had a dead bug and a piece of lint with a human hair in the pleats (not seen in the photos since that junk was discarded). I had to examine them all carefully for any tears in the filter material, I didn't see any yet still question the usefulness of these filters. I'm not happy with this purchase, I'm a disabled veteran with bigger problems than dealing with a company that can't make a proper filter, returning them only adds to those problems. I'm warning folks to steer clear of this company, spend a little extra for a brand name filter from a reliable source, it'll be worth it.

UPDATE 7/27: First, their website's return policy states, "If the filter is defective or flawed upon receipt... contact us as soon as possible to schedule a free return or exchange." So yesterday morning, I PM'd the CS rep seen here, his PM back modified their return policy, saying that returns are given if there's shipping damage, otherwise it's an exchange.

Then yesterday afternoon, I called their factory CS and spoke with a different CS rep (Jane) who said I'd get a refund in a couple of weeks after I sent pictures. I've not heard back but I expect to hear something soon, as well I expect a refund.

FilterBuy, the filters weren't damaged in shipping, all of them are clearly defective in manufacture. Understand, air filters with defective pleats are of no use, since it creates excessive air resistance that reduces filtration efficiency and leads to premature blower motor failure. I worked in the military with air handling and filtration equipment, I know what I'm talking about. Your company has serious quality control issues, fix that. And refund my payment.

UPDATE 7/28: After much frustration I got a refund confirmation. They kept insisting the filters were damaged in shipping and were intent on filing a claim for damages against FedEx. The defects seen in the photos couldn't have happened in shipping, all of the frames are intact, and look at the extreme run-out in the last photo. Only when I insisted that my photos weren't going to be used to make such a claim did they issue a refund. Filterbuy is a company with serious systemic issues.