Lisa S.

If I could give 0 I would.
I order school uniforms for our kids late August but the parcel never arrived. Worst, we got an email saying the parcel has well been received and when we complain to M&S they confirm the same information and showing the proof of parcel reception with a completely random signature on it (we can't have any idea for which name at all the signature stands for). And they ask me for the 5th time to well checked with my neighbors and in the garden which I confirm each time but they still keep saying the same.

Not to mention they ask me to send a same declaration (that I didn't receive the parcel) again and again as if there is no coordination.

I have been a loyal customer of M&S for all our kids uniforms for so long but this time is a goodbye.

The clothes' quality is also clearly in decline. Since we buy every year we can clearly observe the changes.

We have much better experience with Zara. Better style, better delivery. Go for Zara.