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I sent an inquiry two months ago and have followed up since. They keep vapidly claiming they will ask their team and get back to me, but they don't. I think this company might be just a joke?
Update: The response here from the company asks me to repeat actions I've been repeatedly taking since August. Maybe they didn't look at the photos I posted? I've already done what is suggested. They already have the opportunity to correct the complaint. Yet they instead ask me to continue contacting their unhelpful and unresponsive support.
Tip for consumers:
Please read the messages they are sending back to me. They aren't interested in helping me make the purchase. It's weird.
Products used:
They have replied to my review here with instructions to contact support, which is what I have already done four times now, after which my request is ignored. They advertise on their site that I can ask for this help, so that I can confidently make the purchase. But they are not providing the service that is advertised. They are only giving me a runaround.
Drth C.'s review of ElephantStock earned a Very Helpful vote
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Ordered a few pieces of art work from them about $600 with discount. Just prints with frames....
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Hello! This is not the experience we want our interested customers to have. Apologies for this if there was an overlook to your inquiry. Kindly message us at support@elephantstock.com and it is our pleasure to turn this around. Thank you for letting us know and giving us a chance to assist. We're available 24/7. You can send us an email through support@elephantstock.com, or call us at 1 800 474 8184, or for even faster assistance, you can also chat with us! Just hit the 'Let's Chat' button on the bottom right part of our site. Or provide us with your email and contact number for us to reach out to you. Thank you.