Duane C.

I researched several companies last spring from my 89 year old father. This one seemed to fit all the needs I had for him. I talked to the phone rep two different times, asked every question imaginable. Wanted to pay for one year, everything at one time, and I asked SPECIFICALLY if there were any extra charges, I was told no, you have it all. When I ordered, I stated that everything was to go through me, not my father. Received the device and it was easy to set up and works as promised. That part was good. Then my father and I started getting bills. I called a person who had called my father and he said it was a billing mixed up, disregard it. So I did. Then the bills kept coming. They sent me multiple emails and I asked what the bill was for, never heard back. I finally called them and the rep could not help me, transferred me to a billing person. Turns out they called my father a few months back to sell him a "price guarantee" policy and a "service policy." What? First, nothing was suppose to go to him. Second, what is the price guarantee policy. Well, for $5 a month/$60 a year you can get guaranteed that the price of your unit will not go up! What? You are kidding me right? I did the math, the $60 a year "guarantee" would amount to an 11% increase by itself. Then they want $30 every three months for equipment protection insurance. You see, you don't really own this stuff, you are renting it. You will love this one, so I said for $120 a year I am buying insurance on something that costs $300? The person said, its not $300, it is only $30 every three months! Their business practices are very suspect, they do not follow through as they were told that I was the contact on the account, not my father. The product itself is very good, works as they said and we are happy with that but I can't get over the frustration of multiple phone calls and emails and nothing.