Order shipment came in with the personalized gift bags, however the jewelry was missing. Called told them about the mess-up they reordered just the jewelry and refused to express ship? So now since it was a Christmas present it would now come in late and after Christmas. After all said and done come to find out half the jewelry they now don't have because sold out between their first mistake and now. Called and all they offer is a 10% discount off my next order! Company has poor business practices.