dutch g.

Rip off by Juicy couture and their business partner borderfree.
I would like to share my sad experience about the JC customer service and how they handle the problem. I order JC pant on their website, applied the promo code of 30%, the total price after deduction was 32,71 euro ( ship internationally to Europe) when I proceed with the order, the new window pop up on the website, it was from a borderfree company, but in this window where I supose to complete my oder, the price was without any discount, on top of this high price was the shipping charges based on the amount of the high item price, and at the end the borderfree company calculate not the 30% discount but only 20%! Which make the total amount higher then it was in the beginning when I was placing my order. When I contacted the JC customer service, I've got on the line Dave, he was kind enough and promised to solve the issue as soon as I will place the order and provide him the order number to refund the difference. I agreed and proceed. One day later no news from juicy couture, I decided to contact JC customer service regarding the current situation with my order and how to get the correct price. I got a rep from JC customer service, her name was Chelsey, she refused to give me her surname and kept me on hold for 40 min! The phone call from overseas of 40 min! Finally when I got connected to a superviser Ivan, who was $#*!y and arrogant the problem was not solved, insted I was adviced to cancell my order without compensating my phone costs and time which I spent on a very lousy and rude JUICY COUTURE CUSTOMER SERVICE. I don't think this is an acceptable level of customer service and I'm very disappointed. Never ever again I am gonna buy JC.